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Fort Myers, FL

Insurance Collector


Come grow with us! Elite DNA Behavioral Health is one of the largest providers of behavioral and mental health services in Florida – and we are expanding quickly! We believe in providing high-quality, accessible care to our patients and a supportive environment that allows our team to grow professionally.

Our goal is to hire you – the best talent – to support our mission and allow you to grow with us.

We thrive on a mutual goal of providing excellent care to our patients through our comprehensive care services and collaborative culture. Elite DNA is the pioneer of the care coordination approach to mental health, where all patients are matched with their ideal services and providers prior to receiving direct care. Our team is at the forefront of providing leading-edge therapy services – from psychotherapy to psychiatry – to specialized programs such as psychosocial rehabilitation, EMDR, and group therapy.

Everything we do here at Elite DNA is guided by integrity and compassion for our patients and employees.

When you join the Elite DNA team, you will feel proud to be a part of the group that helps children, adults, and families in our communities live better lives.

Elite DNA Behavioral Health is seeking to hire two full-time Collectors to join our team in Ft. Myers and provide invaluable support to the staff. 


The Insurance Collector is responsible for claim resolution and payment. These employees will work insurance claims and patient accounts using department guidelines and Athena. The position requires a thorough knowledge of insurance carrier billing and reimbursement, CPT, modifiers and fee schedule differences. Also requires understanding of how to decipher explanation of benefits and explain the impact to the customer. Position requires the ability to conduct telephone conversations with patients regarding account resolution and payment collection. Expert verbal communication, interpersonal skills and professional appearance are required. Additional duties as required.

Effectively resolves unpaid, denied, appeals or overpaid claims while effectively utilizing carrier websites and automated inquiry systems to minimize phone/non-productive time.

• Supports the Biller and Front Desk Staff as needed

• Meet timelines for Athena claims follow up

• Demonstrate interpersonal skills with patients, co-workers and insurance carriers

• Advanced knowledge of CPT codes and modifiers

• Correspondence & voicemails returned within same day 1 business day

• Claim adjudication carrier rules knowledge are current and meets/exceeds monthly performance goals, expectations and reviews.

• Monitors denials for potential trends and effectively communicates these issue with management

• Uses Paid Time Off effectively

• Keeps overtime to a minimum/has any overtime approved by Director

• Actively participates in team meetings and educational opportunities

• Conducts themselves in accordance with Elite DNA Therapy Services Policies and Procedures including the Code of Conduct

This position earns competitive compensation plus a full benefits package including medical, dental, vision, and life insurance, annual PTO of 15 days with tenure recognition incentives, one additional paid day for your birthday and Employee Assistance Program. We also offer opportunities for growth, as well as a great team atmosphere that empowers you to take ownership of outcomes in providing quality service and support.

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