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Venice, FL

Medical Assistant/Front Desk

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Description

A $500 sign on bonus will be provided after successful completion of 90 days of employment.

Come grow with us! Elite DNA Behavioral Health is one of the largest providers of behavioral and mental health services in Florida – and we’re expanding quickly! We believe in providing high-quality, accessible care to our patients and a supportive environment that allows our team to grow professionally.

Our goal is to hire you – the best talent – to support our mission and allow you to grow with us.

We thrive on a mutual goal of providing excellent care to our patients through our comprehensive care services and collaborative culture. Elite DNA is the pioneer of the care coordination approach to mental health, where all patients are matched with their ideal services and providers prior to receiving direct care. Our team is at the forefront of providing leading-edge therapy services – from psychotherapy to psychiatry – to specialized programs such as psychosocial rehabilitation, EMDR, and group therapy.

Everything we do here at Elite DNA is guided by integrity and compassion for our patients and employees.

When you join the Elite DNA team, you’ll feel proud to be a part of the group that helps children, adults, and families in our communities live better lives.

Elite DNA Behavioral Health is seeking to hire a full-time Medical Assistant/Front Desk to join our team in the Venice office. 

Responsible for patient care under the direction of a physician or licensed health care provider.

OVERVIEW OF MEDICAL ASSISTANT ROLE:

Medical assistants perform routine administrative and clinical tasks to keep the offices of physicians and other health practitioners running smoothly. Medical assistants are instrumental in helping patients feel at ease in the physician’s office and often explain the physician’s instructions. Medical assistants are cross-trained to perform administrative and clinical duties.

GENERAL RESPONSIBILITIES:

– Provides services to individuals and coordination/support to psychiatrists, PA and APRNs;

– Initiates and completes all relevant documentation within organizational time frames;

– Performs duties in a prioritized, organized, and orderly manner to maximize clinic efficiency and   productivity;

– Collaborates with team members and other staff to ensure a complete, appropriate and positive   experience for all clients.

– Welcome patients as they contact the center personally or by telephone, and explain the services   available, payment categories, and billing procedures

-Schedule appointments; direct walk-in patients and emergencies as per established policies and   procedure

SPECIFIC DUTIES:

– Follow instructions and complete job duties as assigned by providers and management staff.

– When taking vitals, ensure medication history is accurate, removing all medications patient is not   currently taking;

– Responsible for performing genetic testing, as well as, educating patient, submitting test, following-   up on results so provider has them for next patient visit;

– Will welcome and ensure clients are shown to examination rooms and prepare them for the   physician in a timely and welcoming manner;

-Employee will perform a variety of medical assessments including blood pressure, height & weight;

– Will provide appropriate and timely   documentation;

– Take medical histories;

– Will assist the physician and nurse with direct client care as well as tasks such as filing, chart   documentation, faxes, prescription medical programs and telephone follow-up as assigned;

– Initiates and completes all relevant documentation within organizational time frames;

– Maintain, copy and file patient records and other information as needed.

-Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be   paid by the patient.

-Collects deposits or co-pays/deductibles prior to the patient being seen by the provider per   established policies and procedures.

PHONE CALLS, VOICEMAILS, EMR MESSAGES, EMAILS:

– Monitor voicemails throughout the day, return the calls and effectively resolve the reason for call   within 24 hours of the call. Proper documentation for each call and subsequent interaction;

– Triage patient phone calls, both incoming and on voice mail. Document the interaction within 24   hours;

– Review Athena messages and respective inbox and messages. Reply, respond and document   accordingly. Discuss patient concerns with respective provider within 24 hours of incoming call, email, voicemail or message. Document appropriately within

  same time frame.

MEDICATION REQUESTS, QUESTIONS, PAPERWORK:

– Takes medication orders from psychiatrist/APRN/PA and phones in to pharmacy if needed.   Appropriate documentation, as well as confirmation phone call to client, is expected within 24 hours;

– Prepare medication refill requests within 24 hours of receiving them;

– Verify pharmacy information, last visit, last fill, insurance, pick up or mail etc.;

– Prior authorizations should be handled within 24 hours of receiving the request from the pharmacy   or insurance company.

  Document all interactions with patient and pharmacy;

– Update medications and respective information on patient’s charts;

– Provide guidance and education to patients on the details of what has been prescribed and when /   where to get the medication;

– Provide information for after hours call line and information to call if patient has a question.   Document this interaction in patient chart.

Requirements

EDUCATION AND EXPERIENCE:

1. High School Diploma or Equivalent

2. One-year experience in an office environment preferred.

3. Certified Medical Assistant Preferred

KNOWLEDGE, SKILLS, AND ABILITIES:

1. Medical terminology.

2. Strong organizational and interpersonal skills.

3. Knowledge of CPT & ICD-10 coding procedures.

4. Knowledge of medications procedures.

PHYSICAL DEMANDS:

The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Hearing: Adequate to perform job duties in person and over the telephone. Able to use stethoscope and respond to verbal questions.

Speaking: Must be able to communicate clearly to patients in person and over the telephone.

Vision: Visual acuity adequate to perform job duties, including visual examination of patient and reading information from printed sources and computer screens.

Other: Requires frequent lifting and carrying items weighing up to 30 pounds unassisted, including assisting patients when required. Adequate physical ability including sufficient manual dexterity to perform the requisite health care service.

Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting and sitting, with some heavy lifting, pushing and pulling exerted regularly throughout a regular work shift. Requires exposure to communicable diseases, bodily fluids, medicinal preparations and other conditions common to a clinic environment. The above is intended to describe the general content and requirements for the performance for this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

This position earns competitive compensation plus a full benefits package including medical, dental,  vision, life insurance, annual PTO of 15 days with tenure recognition incentives, one additional paid day for your birthday and Employee Assistance Program. We also offer opportunities for growth, as well as a great team atmosphere that empowers you to seek better ways to deliver service and take ownership of outcomes in providing quality service and support. 

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