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Fort Myers, FL

Training Specialist

‹‹ BACK TO ALL JOBS

Come grow with us! Elite DNA Behavioral Health is one of Florida’s largest providers of behavioral and mental health services – and we’re expanding quickly! We believe in providing high-quality, accessible patient care and a supportive environment for our team to grow professionally. 

We aim to hire you – the best talent – to support our mission and allow you to grow with us. 

Elite DNA Behavioral Health is hiring a Training Specialist to join our team in the Fort Myers office. 

Summary

As a Training Specialist, you will play a crucial role in the training and development of our staff, ensuring that they have the knowledge and skills necessary to provide high-quality care for our patients.

In this role, you will be responsible for delivering training programs to new and current staff which may include training on our Electronic Medical Records (EMR) – Athena, documentation, billing and coding, and regulation changes or updates. Additionally, anyone in this position will be asked to help monitor and correct the claims of assigned providers.

The ideal candidate for this position is a highly organized and detail-oriented individual with a strong background in training and development.

Essential Training Functions Include, But Are Not Limited To:

1.  Deliver engaging and effective training sessions for staff members at all levels, including therapists, APRN, PA, Psychiatrist, and support staff.

2.  Training on our EMR – Athena usage.

3.  Medical Coding training for providers and support staff.

4.  Monitor and track the success of training programs through evaluations and feedback from participants.

5.  Conduct assessments to evaluate the effectiveness of training programs and make necessary adjustments.

6.  Conduct needs assessments to identify knowledge gaps and develop targeted training solutions.

7.  Review imputed billing codes for new and current providers.

8.  Tracking and reporting on medical coding corrections.

9.  Complete billing for new providers and any current providers in need of additional support.

10. Communicate with providers regarding any deficiencies in their documentation or coding.

11. Collaborate with department heads and subject matter experts to identify training needs and ensure training content is accurate, up-to-date, and aligned with industry standards.

12. Provide ongoing support and coaching to staff members to reinforce learning and ensure proper implementation of skills acquired during training. 

13. Develop and maintain training schedules and ensure all training requirements are met within established timelines.

14. Other related duties as required.

Requirements

1.  Ability to work on deadlines and balance multiple inquiries.

2.  High level of attention to detail, ability to notice minor issues or inconsistencies.

3.  Strong organizational skills.

4.  Ability to multi-task and dual process.

5.  Excellent problem-solving ability.

6.  Excellent interpersonal skills with patients and coworkers.

7.  Ability to interact positively with others in person and through phone, e-mail, and written correspondence.

8.  Excellent verbal and written communication skills.

9.  Proficiency in Microsoft Office applications.

10. Well-versed in HIPAA Guidelines to ensure the protection of patient information.

11. Advanced knowledge of CPT codes and modifiers.

12. Knowledge of insurance carrier billing and reimbursement, CPT, and modifiers.

13. Certification in training and development preferred.

14. Experience in the mental health care industry.

15. Knowledge of mental health care practices and regulations.

Physical Demands

The physical demands described here represent those an individual must meet to perform the essential functions of this job successfully. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions. 

 1. Ability to stand and sit for periods of time and to move constantly throughout the workday. 

 2. Ability to push, pull, lift, move, and/or carry up to 15 lbs.

This position earns competitive compensation plus a full benefits package including medical, dental, vision, life insurance, annual PTO of 15 days with tenure recognition incentives, one additional paid day for your birthday, and an Employee Assistance Program. We also offer opportunities for growth and a great team atmosphere that empowers you to seek better ways to deliver service and take ownership of outcomes in providing quality service and support.

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