Come grow with us! Elite DNA Therapy Services is one of the largest providers of behavioral and mental health services in Florida – and we’re expanding quickly! We believe in providing high-quality, accessible care to our patients and a supportive environment that allows our team to grow professionally.
Hiring a Full-time Peer Navigator for our Orlando, FL location
Our goal is to hire you – the best talent – to support our mission and allow you to grow with us.
We thrive on a mutual goal of providing excellent care to our patients through our comprehensive care services and collaborative culture. Elite DNA Therapy Services was the first to develop a care coordination approach to mental health, where all patients are matched with their ideal services and providers prior to receiving direct care. Our team is at the forefront of providing leading-edge therapy services – from psychotherapy to psychiatry – to specialized programs such as psychosocial rehabilitation, EMDR, and group therapy.
Everything we do here at Elite is guided by integrity and compassion for our patients and employees.
When you join the Elite DNA team, you’ll feel proud to be a part of the group that helps children, adults and families in our communities live better lives.
The Peer Navigator position provides non-clinical supportive services to assigned members/ patients in an effort to improve the utilization of health care services for individuals. Through one-on-one interactions and based on their lived /personal experiences Peer Navigators provide support, advocacy, and assistance to help the members/patients navigate the healthcare system. Peer Navigators will work alongside the clinical and non-clinical staff at XYZ hospital as a fully integrated treatment team member and educator by helping identify appropriate medical, social, and mental health services for the member/patient.
Primary Goals and Objective:
The primary goal and objective of the Peer Navigator is to improve member/patient engagement in outpatient health care services, assist in efforts to increase treatment adherence.
- Build relationships with the patients/members and the interdisciplinary treatment team to support continuity of care (engaging and retaining patients/members in care).
- Educate patients/members and staff about your role as a Peer Navigator.
- Work in collaboration with Hospital based Supervisors, Case Managers and Clinical staff to address concerns related to the patient/member needs.
- Provide educational information which will assist patient/member to make informed decisions regarding continued treatment plan upon discharge.
- Schedule appointments (when appropriate) on behalf of patients/members, facilitate appointment-keeping and follow up after they have accessed services.
- Work with patients/members one-on-one to address discharge planning based on the needs and goals of the individual and inform of community resources and how to access them.
- Support patient/member with adherence to treatment recommendations.
- Maintain all required paperwork and documentation in a timely manner.
- Develop and maintain relationships with community-based treatment agencies and human service providers.
- Participate in meetings (case conferences, treatment team meetings and consultations) when applicable.
- Attend Elite DNA Behavioral Health trainings and meetings.
- Attend Community Engagement meetings (when applicable).
- Responsible for keeping confidential and protected patient information (per Elite DNA and XYZ hospital).
- Qualifications and Education Requirements
- Peer Navigator position requires lived/ personal experience with behavioral health (mental health and/or substances) challenges.
- Associate or bachelor’s degree in social work, psychology, human services, or related field preferred but not required.
- 1+ years’ experience is preferred.
- Certified Peer Specialist Certification (or certification within the first year of hire).
- Must be a reliable self-starter with the ability to work both independently and as part of an interdisciplinary team.
- Background in Marketing, sales, or Customer service
- Required Knowledge, Skills, and capabilities.
- Strong communication skills with all levels of health professionals involved in patient/member care.
- Excellent interpersonal skills and ability to build rapport and solid relationships.
- Strong understanding of community resources and how to access them.
- Strong organizational skills.
- Ability to function autonomously, analyze and solve moderately complicated problems.
- Ability to maintain confidentiality.
- Ability to understand and maintain professional boundaries.
- Ability to listen with care, treat patient/member with respect and dignity, and respond to an individual’s unique needs.
- Ability to manage conflict, mitigate/respond to stressful situations.
- Intermediate to advanced competency in Technology with a variety of computer software applications including but not limited to Outlook, Excel, Word, and PowerPoint.
- Possesses a valid Florida Driver’s License with the ability to travel to various Hospitals within designated territories.
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- 8 hour shift